Refund Policy

Start a request within the delivery window

For damaged, faulty, wrongly supplied or incomplete goods, or goods substantially unlike their description, contact us within 30 calendar days of delivery. This deadline concerns your application; it does not require a parcel to arrive back within that period.

What our voluntary returns do not include

A simple change of mind, individual preference, selecting the wrong size or option, or a return without a reason is not covered by this voluntary policy. Mandatory consumer protections under the law continue to apply.

The approval process

Send odejono644@gmail.com your order number, checkout email, a description of the problem and photos or video. Retain relevant parts and packaging. Wait for our assessment and authorization before mailing goods. Approval includes the specific return destination and instructions; our correspondence address should not be treated as a return warehouse.

Return arrangements and the outcome

Follow the directions provided for inspection and resolution. We explain applicable shipping arrangements and any label or fee information during approval; no blanket promise about prepaid labels or charges is made here. An exchange or replacement requires both a qualifying review and available stock.

Approved refund timing

Within 10 calendar days after a refund is approved, we process it and initiate the credit to the payment method originally used. The financial institution may take longer to display the credit, so the processing deadline is not a guaranteed account-credit date.